Frequently Asked Questions

How can I order a custom original of myself or my family/friends?

Ah! So you want to be immortalised as a Steampunk Gothic character? Good choice! Please email me to discuss your vision. Prices range from US$500 up depending on the size and nature of the artwork. Pieces on average are around the US$700 mark at the moment. Email me at nicola(at)nicolamilan.com 

Do you accept returns or exchanges?

I do not accept returns or exchanges due to the instant download and limited edition nature of my shop. However, I will refund you or replace the item, if it is damaged in the mail or if the item is defective.

If it's an original piece, I'll refund your order upon safe return of the artwork as I cannot replace those and they mean a lot to me.

Just email me about what happened and I'll be happy to help!

What happens if I don't like my order?

Always email me first with any concerns and I'll do my best to help.

If I made a mistake or your order got damaged in the mail, I'll send you a replacement. It's situational and depends on what happened, so make sure to email me to explain.

Do you ship internationally?

Yes I do, however CoVid has made shipping prices ridiculously high at this time. I did get a bit snotty with Australia Post over prices but they said its because there are less planes travelling to deliver goods.

How long will it take to get my order?

I post all my orders once a week. During Covid, Australian orders take from 4-7 days to arrive. International orders can take anywhere from 2-6 weeks to arrive depending on your location. 

Do the prints come with frames?

No, I only post the prints. It's better this way anyway, because then you can style your print in a way that suits your house. I always recommend using a frame that has a cardboard border. Looks way better than having the artwork run to the edges of the frame.

Do your prints come with a certificate of authenticity?

Only my original pieces come with a certificate of authenticity. Limited Edition prints however are signed and the print number out of 50 is written on it so you know which one you have and how many are left.

Do you accept wholesale purchases from corporate art consultants and interior designers?

Yes I do. Please email me to discuss.

Can I use your downloadable art and clipart etc. for commercial purposes?

Absolutely not. These are strictly for personal use only. Offenders will be prosecuted and there are no licenses for commercial use available at this time. Each piece of art is a little piece of my soul. Please be respectful.

So, if I buy an original piece of art then do I own it and can I do whatever I want with it (ie photograph it and sell prints)?

When you purchase an original piece of art, you do own that piece. However, the copyright always stays with the artist. This goes for custom and commission artwork as well. This means that you can sell the artwork on, but you can not make prints or reproduce the artwork for sale or distribution in anyway as that right is reserved strictly for the copyright owner (the artist).

What supplies do you use?

I've put together a handy resources guide that tells you which products I use for all my music and art here.

Where do you get your inspiration for your pieces from?

I'm inspired by the Jazz Age, vaudeville, cabaret, history, mythology and folklore. All these things seep into both my music and my art.